Lenful Seller v3 Using Instructions

I. Manager Order & Order

A. Manager Order

Login your account, choose Orders from menu on the left side

B. Status Information

1. All: Orders in all status

2. Pending: Newly created orders

3. Picked: Paid orders and ready for production stage

4. Process: The orders is being produced

5. Fulfilled: Tracking Number of order is Active or Delivered

6. Updateing: Orders in updating process

7. Canceled: Orders cancelled 

8. Refund: Order defects

9. Hold: Orders is delayed shipping to the customers

10. Resend: Orders with defective products will be sent back to the customer

C. Use filters

1. Keyword: Filter by keyword in product name

2. Status All: Filter by order status: Pending, Picked, Process, Fulfilled, Updating, Refund, Cancelled, Hold, Resend

3. Date: Filter by time

4. Page size: Number of orders per page, such as 25, 50, 100,...

D. Add new order 

Choose + Order to add a new order

1. Product: the product

2. Shipping: Shipping carrier

3. Your Product Name: Product name on your order

4. Item Number: Quantity

5. Mockup URL: Mockup image link (from your website or uploading to google drive) for us to know how to print your product

6. Design URL: Design image link (from your website or uploading to google drive)

7. Design SKU: Folder name of design image & mockup image in Design library

8. Order Info

Store: Your store name

Order ID: Your order ID

Note: Your order note

9. Shipping Info

Full name:Customer name

Phone number: Customer phone number

Address 1: Shipping address

Address 2 (Optional): A specific number of apt, suite etc to ship

City: The city

State/Region (Optional): Government area

ZIP code (Postal code):  Address verification code

Country: Customers's country

10. Click "Save" to complete

E. Edit orders

1. Double-click on the order or [Edit Oder] in the Order Action column in Pending Status

Note: Monitor Update Order

2. Click Save to update

F. Import Multiple Order (CSV)

    Click + Import Order to upload CSV

1. System's template: Link download file template

2. List SKU: Product SKU

3. Guide link: Detail import CSV guide (skip step 1)

4. Upload and click Import to import

G. Duplicate your order

1. Duplicating orders enables you to make similar orders faster

Order -> Action -> click Duplicate button

2. After editing new order information (duplicate) - Click Save the Order

H. Export Order

1. Choose orders you want to export

2. Click Export

Note: The system will download an excel file with the selected order information

II. Design Library

A. Design Manager

1. Keyword… : Filter by keyword in design name

2. 10 Per page: Number of folder per page

B. Design

Choose + Design to add a new folder design

1. Design folder name: folder name

- Enter the name, click the Save button to the right

2. Mockup: Location save Mockup photos

3. Design: Location save Design photos

Note: When there are images mockup or images designs are uploaded, the image will be saved to the system.

C. Download Design

Click Action on the right Folder Design Want to download

III. Change account password

Settings => My Account

Enter your old password & new password => Change Password

IV. View balance and topup

A. View balance: Billing => Lenful Wallet

WALLETS TOTAL: Total amount in the wallet

ORDERS TOTAL: Amount to be paid

YOUR BALANCE: Available balances

B. Topup: Billing - > Payments

OP1 - Viet Nam bank transfer

Stk: 19032268390022

Techcombank

HOANG MANH CUONG

Notes transfers: "seller name" "order date"

Example: "A 050820”

OP2 - Payment via PO/PIPO

Notes transfers: “seller name” “order date”

Ex: "A 050820”

PO/PIPO Account: payment@lencam.com

Attention: After transferring money, press chat with support button for fastest confirmation